Lucidity Group Covid-19 Policy – our commitment to you…..

Hotel

From Thursday 5th November until Wednesday 2nd December we will only be open for reservations from business travellers and key workers, proof may be required on reservation and supersedes any previously advertised information during the Tier system
Enhanced cleaning programmes and use of quality disinfectants, proven against COVID-19
Anti-bacterial alcohol based hand sanitiser stations at key touch points throughout the Hotel
Contactless check in and check out
Contactless payment
Minimum 1 metre social distancing standards throughout
Protective screens at Reception
Lifts should only be used by one person at a time, unless guest is known to you
Spacious car parking, contactless arrival

Coast Bar and Restaurant

From Thursday 5th November until Wednesday 2nd December our Coast restaurant and bar area will be closed and contactless breakfast and dinner service will be available for residents only and supersedes the information below
Contactless room service available for both continental breakfast and dinner daily
New capacities in restaurants and tables sanitised thoroughly between guests
New Room service offering, remote ordering and payment
Table service throughout Restaurant, Bar, Terrace and Outside Dining
Track & Trace information collected from all guests in Coast Restaurant & Bar
New meet & greet system in place to ensure minimal contact
Maximum table size of 6
Single use condiments to reduce cross contamination
Reservations preferred for all drink and food bookings

Bedrooms

Bedrooms sanitised for every arriving guest Enhanced do-not-disturb service for our guests who prefer as little face to face interaction as possible. Increased bedroom checks by Senior Management Anti bacterial gel provided in every bedroom Single use products to minimise contact Additional bedroom products to enable less staff interaction

Meetings and Events

As of Tuesday 3rd November we are still awaiting Government guidance on whether Covid safe meetings and conferences can continue, we will update as soon as advice available
All our meeting and event space has been adjusted to facilitate social distancing of minimum 1 metre
Each meeting room has direct access to outdoor space and the ability for guests to arrive directly into the meeting room
Meeting and event spaces access controlled with new deep cleaning protocols and all touch points sanitised regularly
Bespoke food and beverage options for successful socially distanced events
Single use products to minimise contact

Team Members

Team members trained to ensure that they keep themselves and our guests safe whilst social distancing
Team members wear appropriate PPE
Team members are temperature screened at the start of every shift.

Risk Assessment available on request

Honest hospitality with fresh food, great drinks, amazing venues and wonderful experiences

contact info

The Dunes Hotel
Roanhead Beach
Hawthwaite Lane
South Lakes
LA14 4QW
info@theduneshotel.co.uk
01229 461200

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